Refund Policy

1. Overview

At Psalmix, we strive to provide exceptional music streaming experiences. This Refund Policy outlines the terms and conditions for subscription refunds and cancellations. By subscribing to our service, you agree to these refund terms.

Refund requests are evaluated on a case-by-case basis in accordance with the guidelines below.

2. Free Trial Cancellation

Try Before You Buy

We offer free trials to let you experience Psalmix risk-free:

• Individual Plan: 7-day free trial
• Family Plan: 30-day free trial

Cancellation During Free Trial

• You can cancel at any time during your free trial period
• No charges will be made if you cancel before the trial ends
• Access continues until the end of the trial period after cancellation
• You will not be charged unless you continue past the trial period

3. Subscription Plans

Psalmix offers the following subscription plans:

Individual Plan

• Price: $9.99/month
• Single user account with full access to all features

Family Plan

• Price: $14.99/month
• Up to 6 family member accounts with parental controls

4. Subscription Refunds

General Policy

Subscription fees are billed monthly in advance and are generally non-refundable once the billing period has started.

Non-Refundable Circumstances

• Standard monthly subscription charges that have already been processed
• Partial month usage (cancellation mid-billing cycle)
• Change of mind after the billing period has begun
• Failure to cancel before the next billing date

Cancellation Rights

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• You retain access to the service until the end of the paid period
• No further charges will be made after cancellation

5. Pro-rated Refunds

While our standard policy is non-refundable, we may consider pro-rated refunds on a case-by-case basis in the following exceptional circumstances:

• Technical Issues: Significant service disruptions that prevented access for an extended period (documented and verified by our support team)
• Billing Errors: Duplicate charges or incorrect billing amounts due to system errors
• Unauthorized Charges: Charges made without authorization (subject to verification and fraud investigation)
• Extenuating Circumstances: Documented hardship situations reviewed by our customer service team

Pro-rated Refund Calculation

If a pro-rated refund is approved, it will be calculated based on the unused portion of your subscription period from the date of the approved refund request.

6. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact Our Refund Team

Email us at refunds@psalmix.com

Step 2: Include Required Information

• Your account email address
• Subscription plan type (Individual or Family)
• Date of charge in question
• Detailed reason for refund request
• Any supporting documentation (if applicable)

Step 3: Wait for Review

Our team will review your request within 2-3 business days and respond with a decision

7. Refund Processing Time

If your refund request is approved:

• Processing Time: Refunds are typically processed within 5-10 business days of approval
• Payment Method: Refunds are issued to the original payment method used for the subscription
• Bank Processing: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
• Confirmation: You will receive an email confirmation once the refund has been processed

8. Exceptions and Special Cases

Account Termination

If Psalmix terminates your account due to violation of our Terms of Service, you are not eligible for any refund of unused subscription time.

Promotional Offers

Subscriptions purchased at promotional or discounted rates may have different refund terms, which will be clearly stated at the time of purchase.

Gift Subscriptions

Gift subscriptions are non-refundable once redeemed by the recipient. If unredeemed, contact our support team within 30 days of purchase for refund consideration.

Legal Requirements

Where required by law, we will provide refunds in accordance with applicable consumer protection regulations, regardless of the terms stated in this policy.

9. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by escalating to our Customer Service Manager
• Include any additional information or documentation to support your case
• We will conduct a final review within 5 business days
• Our decision after this review will be final

If you believe you have been charged incorrectly , you may also contact your financial institution to dispute the charge, though we encourage resolving issues directly with us first.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Psalmix after any changes indicates your acceptance of the new terms. We will notify active subscribers of material changes via email.

11. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request: